The Public Service Commission of Wisconsin’s moratorium in response to the COVID-19 pandemic is set to end on April 15, 2021.
Customers with overdue account balances are urged to pay as much of those balances as possible prior to April 15, 2021 to avoid possible disconnection of electric and/or water service. Contact our office at (920) 846-4507 to discuss various options and payment plans.
In order to avoid disconnection, Oconto Falls Municipal Utilities requires a minimum of 50% of the delinquent balance to be paid on or before 10:30 a.m. on the disconnection date. The remaining 50% may be placed on a deferred payment agreement, signed by the customer. Partial payment without signing a deferred payment agreement can result in disconnection.
Residential renters who fit any of the following criteria may not be offered a deferred payment agreement:
1. Tenant has more than $100 of an account balance that is more than 90 days past due.
2. Tenant has defaulted on a previous deferred payment agreement in the past 12 months.
3. Tenant is responsible for overdue account balances that were placed on any property owner’s tax bill in the past 24 months.
4. Tenant has a balance that accrued during the winter moratorium that is more than 80 days past due.
Oconto Falls Municipal Utilities will do its best, but is NOT REQUIRED to reconnect service the same day as a disconnection occurred, so paying past due account balances prior to disconnection is strongly advised. Reconnections will not take place after 3pm.
If you have been unable to pay your utility bills in full over the past year due to the COIVD-19 pandemic (or for other reasons), there are many agencies in the area that are able to provide payment assistance; see the reverse side for contact information. Oconto Falls Municipal Utilities strongly encourages you to seek assistance if you are having financial difficulties with your utility bills or any others.
Local Energy Assistance Programs
Oconto County – Wisconsin Home Energy Assistance Program (WHEAP)
Wisconsin’s Home Energy Assistance Program (WHEAP) provides home heating assistance to eligible households.
Wisconsin Emergency Rental Assistance (WERA)
WERA provides direct financial assistance for rent payments, utility and home energy costs, and wraparound services for individuals who qualify. More than $322 million is available to help those who have experienced income loss as a result of the COVID-19 pandemic.
The Salvation Army
Offering emergency financial assistance and food & nutrition programs.
St. Vincent de Paul
Offering emergency financial assistance & nutrition programs.